10 Huge Mistakes by Companies on Twitter

10. US Airways – Tweeted a Pornographic Picture

One of the country’s biggest airlines, US Airways, accidentally tweeted a very lewd pornographic image (involving a woman and a model airplane) at one of its customers. The Washington Post reported that the company’s spokesperson Matt Miller said the tweet was an “honest mistake”. A user had posted the offensive picture to their Twitter feed, and in the process of removing it, an employee mistakenly included the picture as part of a reply to another customer. The tweet ended up trending on Twitter and gaining widespread attention. However, it was widely thought that US Airways handled the incident well.
10. US Airways – Tweeted a Pornographic Picture